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Complaints Procedure

The school follows the model complaints procedure suggested by Welsh Government. It is a three-stage procedure:

 

Stage A - In the main, this includes an informal discussion with the teacher or designated person. In most cases, we would expect that the issue which is the cause for concern would be resolved informally at Stage A.

 

Stage B - If you feel that the matter which initially caused you concern has not been resolved, you should submit a complaint in writing to the Headteacher. The Headteacher will investigate your complaint and meet you.

 

Stage C - A formal complaint to the Chair of Governors. If the complaint is not resolved at Stage B, a committee established by the governing body to deal with complaints should consider the complaint.

 

A copy of the full Complaints Procedure is available on request from the Headteacher.